I have been able to use the Fire Stick a few times. Now when the tv is on it does not connect. I have tried all the other options to restart the Fire Stick. Has anyone else had this and what should I do?
If hot already doing so, use the HDMI extender that should have come with the Fire Stick (helps prevent overheating from your tv exhaust). If using your tv USB port as the power source, unplug it and use a wall socket, instead. Try different cords or charger/power-adapter (both the USB cord and HDMI cord, if necessary).
For further troubleshooting, contact Amazon customer service at Help>>Need More Help>>Contact Us (from this forum or any amazon.com page). Select the phone or chat option for best results.
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