I recently bought an Element brand Fire TV (65 Inch). On startup (cold powerup, or "restart" from device menu), the TV tuner (Antenna input) displays video and audio as expected. However, after I have watched a video stream from one of the installed apps, any attempt to switch back to the TV tuner fails.
- Audio plays, without issue.
- Video displays for a fraction of a second, then is replaced with vertical bars.
The only solution is to "reboot" the device from the Settings > Device menu.
TV is cable attached to my local router.
TV attaches to "cable box" via antenna cable, and uses "channel 3" for playback. This is the source that seems to fail after using a video streaming app.
The device performed a OTA update, and reports to be using the current version of device software.
I saw in the update history notes that recently there was a change to the way streaming apps were to initialize for video, but I can't say if this might be a cause of the behavior I see on my device. I suspect an initialization issue, since the device seems to work fine from a cold boot. It seems that something in the "antenna" input application may not be initializing properly. Fresh boot starts the device with the "antenna" input properly initialized.
Correct. The TV is an Element brand "AMAZON FIRE TV". The device software IS developed and maintained by AMAZON.
Was that not clear from the first line of the original message?
To be perfectly clear, then, this posting is to make note of a failure in the device software. The intent is for anyone else who may be looking for help with the same issue to chime in on this thread, so that we can support each other.
It is HOPED that Amazon monitors these forums to identify issues that may need to be addressed. I identified what seems to be a likely cause of the issue, but one which can only be addressed by the developers.
No, only Amazon forum moderators read this forum (eta: they aren't involved in software design or .fixes and, just as wee do, usually recommend one send feedback via Contact Us, and to contact customer service if they can't help with basic troubleshooting. I haven't seen any of the moderators say they will "pass info on up the line" if that's what you were hoping)
Currently, as far as I know, no regular volunteers here own an actual Fire TV, just Fire TV boxes and sticks. The rare customer here with an actual Fire TV will most likely be dealing with their own issues.