Having the same issue. Before it happen I tried access one of the apps from the app page. It said it needed updating to use it, try the library. Thought, where’s the library? So I went looking around couldn’t find it. So, I restarted. Bam, it came to the logo, screen goes blank and back to the logo. Over and over.
someone, think Mac said that could be updating. Why doesn’t Amazon put that somewhere like Oh, on the logo Screen!!!
Honestly, the reason my Fire Stick 4K stuck was due to me trying to add Google Play Store.
Does anyone know if we can add Google Play Store or if Amazon FS has that capability? I'd like to add it because we switched to Verizon Fios and I want to put FS on each of my tv's that don't have boxes so the can watch Fios TV. In the Google Play Store they have a Fios TV app, but Amazon doesn't . Will Amazon be getting a Fios TV App? Anyone???
My month old 4K stick has worked flawlessly until today. I've got the blank black screen of death. So over and over I've done the reset procedure, only to get the fire tv smiley logo for a few seconds and then back to the blank black screen. So I called customer support and she had me do the reset procedures once again, as well as use the HDMI extender(I had not been using that) to no avail. They are sending me a new device. Told me to send just the stick, keep all the accessories including the remote. I did not know using the extender was for possible heat dissipation or to keep the stick away from heat from the tv. I will definitely use it on the new device. But anyway, I loved the thing while it was working.
I have the same problem with my fire tv stick, it just keeps keeping the white screen part on and I can't get it off, I've tried every key on the remote but it doesn't seem to help.. Anyhoo I've left it switched on overnight and will have a look in the morning to see if that has fixed it!! 😎
Well I got my new replacement stick and plugged everything in and I get.....NOTHING!!!! My remote doesn't pair and the manual pair option doesn't pair. The new stick has not even started up. When I remove it from HDMI port, the tv screen goes blue and says no signal. So I plug the stick back in and the screen goes back to black without even so much as the little smiley icon. I have had it with this piece of trash! What is going on? I don't even care to get back on the phone with customer support. This is infuriating to say the least! The first stic worked great for a month and went to black screen of death. Got a replacement from Amazon, and the ^$#@ darn thing won't even pair with the remote or start up. I've had it.
Tengo el mismo problema no pasa de la pagina blanca no se que hacer alguien solucione o el problema ayudenme por favor
Hola Ingrid23 y bienvenidos al foro!
Lamento que tengas este problema con tu Fire TV Stick 4K. Aquí hay algunos pasos para solucionar problemas para intentar:
Asegúrate de usar la fuente de alimentación incluida con tu dispositivo Fire TV. Conecta el adaptador de corriente incluido con el dispositivo a la toma situada en la parte posterior del dispositivo Fire TV y, a continuación, conéctalo a una toma de corriente.
Si utilizas un concentrador de HDMI, desconecta el dispositivo Fire TV del concentrador y prueba a conectarlo directamente al televisor.
Prueba a utilizar un puerto HDMI distinto. Recuerda el puerto HDMI que has usado para conectar el dispositivo Fire TV y cambia el canal de entrada correspondiente en el televisor.
Si el dispositivo Fire TV permanece en la pantalla con el logotipo durante la configuración, espera al menos 10 minutos a que el dispositivo termine de cargar.
Si tiene un televisor diferente, intente enchufarlo allí, de modo que pueda determinar si se trata del Fire TV Stick o del televisor.
Espero que algo te ayude! Haznos saber que tal te va.