I've just replaced my v1 fire stick with a brand new one, as the old one was very slow.
Now I'm having a problem with the new one - approximately every 10 minutes when I'm streaming video, the sound will cut out for 1-2 seconds, then come back. If I rewind the video, the missing audio will play properly. This happens on Plex, Netflix and YouTube videos, so it's not specific to one app. I've done a lot of googling, but can't seem to find anyone else having this exact problem.
I'm sorry for the problem you're facing with your new Fire Stick.
You can try to reboot it following these steps:
Go to "Settings", and select "Device".
Select the option "Restart".
Confirm "Restart"and proceed with the reboot process.
If the restart process does not help in resolving the problem, you may proceed with the reset to factory defaults.
Before you begin, keep in mind that a factory reset will remove all content and data on your device. This may include some of your in-app purchases, so you may want to check with the app developer for information about their in-app policies. If you have parental controls settings enabled on your device, you'll need to turn them back on again as well.
However, movies, TV shows, and apps you've purchased from Amazon are all saved to your account, and you'll be able to access them again after the reset once you re-register your Fire TV.
To reset your device:
1. Select "Settings" from the Fire TV menu. 2. Select "Device" and then scroll to the bottom of the list. 3. Select "Reset to Factory Defaults" and then confirm you want to reset your device.
You can also Factory Reset your device by pressing and holding the back button and right on the navigation ring for a full 10 seconds. This will prompt you to cancel the reset, to wait for the reset to happen automatically, or choose to go ahead and reset without waiting on the timer.
I'm also having this problem. I've done everything possible including getting a replacement and still the problem persists. It's not app specific - happens with everything I watch. If anything it's worse on this replacement stick.
I'm having the same issues. It didn't happen on our 1st Gen Firestick or on the FireTV on our other TV. The issue happens on any show through any app. I have restarted and reset but still the same issue.
I wager there are a lot more people affected by this and I would assume it has to do with the way the stream is buffered. This happens for me only in the Amazon Prime video app where the audio would drop for a split second in intervals during playback of any series/movie on the Prime Video service.
I do not have any such issues streaming from my local network via Kodi nor when I stream via the native Youtube app from the internet, i.e. it is specific to the streaming from the Amazon Video Server only (not using netflix or others so cant comment on those).
Most likely a buffering issue?
If you need debug info for this please contact me.
I am having the same issue since I got the new 4K fire tv. Specifically, the audio seems to stutter every few minutes on Amazon videos only. It doesn’t seem to affect any other apps. Gonna try a factory reset.
Update: see my posts below before doing a factory reset.
I’ve been trying to solve this problem myself For a while and stumbled across a post in a Samsung forum. I am actually using a Fire TV on a LG TV and was experiencing the same problem. What I had in common with the users in the Samsung forum was gigabit Internet service, and I was using my 5 GHz wireless network to connect my Fire TV. After switching from my 5 GHz network to my 2.4 GHz network, the problem seems to have been resolved.
I’m posting it here to suggest that this problem may be widespread across multiple devices because I have seen other device forums mention it (roku, other smart TVs etc.). However, this is the only solution that worked for me. So, in case anyone else out there stumbles across this for whatever device you’re trying to watch your amazon videos on, I hope this helps.
Yeah, I've got this too. None of the above solutions work. Brand new, bought in December. Seems like the Fire TV Stick seriously needs a software upgrade. Amazon doesn't seem to want to acknowledge the issue.
Amazon I purchased 3 fire tv sticks last December one for me and 2 for stocking stuffers for Christmas and all 3 have this issue. Prime video /netflix etc. I called tech support and they walked me through multiple steps and this issue is not going away. If stream similar content on other devices it is not an issue. I think something is wrong with the hardware/ firmware/software. If i bought these at Best buy can i return these to amazon.com and swap them for the larger square one if that hardware doesn't have the same issue? I'll pay the difference in price.
You are talking to other customers, not Amazon. Contact Amazon for warranty support for your purchases if available. Contact BestBuy for their return policies since you bought them there. Five months on, almost certainly not but won't hurt to ask.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
I have been having sAme issue. I just called support and they gave me credit to buy new firestick. From the looks on this thread , even the new sticks have audio issue. :(
Hmm, I posted a reply, but my PC was spazzing out, so, I guess it didn't post, like I thought it did, so, I'll try again.
I don't have that issue with either my 1st or 2nd gen Fire Sticks now, however, at our old house, I did have something similar with the 1st gen (we had a different internet service and router then). Since someone above posted they have the issue with the apps, not a Fire TV device, I agree with another poster above that it's related to wifi/internet. Every streaming service has their own minimum system and wifi/internet requirements, so, just because one service without issue doesn't mean another won't.
If using a USB port to power a Fire TV device, switch to a wall socket (USB ports, even those on power strips, do not have the power to properly power the device). Also, if not already doing so, to prevent overheating from TV exhaust, use the USB extender that should have come with the device (the 4K pendant/dongle/whatever doesn't come with it, but, it's still recommended). If the device is connected to an accessory (such as a sound receiver) rather than directly to the TV, switch to using the TV to prevent many sound/video issues.
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I'm being extremely clever up here and there's no one standing around looking impressed. What's the point in having you all? - Dr Who
I had this problem with 1st gen when installed and 4k gen just installed. In both cases, I quickly resolved the audio stuttering or video freeze here and there issue by shutting off my Smart TV and connecting the fire stick to another HDMI port and restarting TV. Had to set to new HDMI port for the fire tv stick, but that was a matter of choosing the right source. I will let you know if I have problems with the 4k stick in the future, but 1st gen no problem for 3 years after I changed HDMI port, so I don't anticipate it. Not using USB to power...using included plug/cord to stick to power strip and connecting to HDMI via included HDMI extender cable (since that is suggested for optimal WiFi streaming). Hope that helps.
Having the same issue. It’s a periodic audio dropout, I cannot tell you that it occurs every 10 minutes or every 15 minutes. But, if I’m watching a movie, it will occur several times during the movie. I have a Fire TV 4K stick, paired with a Fire TV Recast on a Samsung TV, using HDMI from receiver to TV. I’ve just switched the audio on Fire TV to Dolby Digital Always, from Best Available — and I’m going to see if that makes any difference. I’ll post an update after testing. Periodic dropouts (several during a two hour period) is unacceptable, imho. I’m switching from a TiVo Roamio and I did not experience any audio dropouts with that system.