The remote control does not respond, It flashes across the password keyboard, choses a letter or number, freezes and adds the same letter/number. I have turned off the electrical power many times and that didn't help. I have turned off my modem and router for several minutes and still the remote doesn't work. I can't remove the device from the back of the TV without calling someone in to help. I have removed the batteries and reinstalled them. Any suggestions.
I'm sorry you're having trouble with your remote, lawsmom. Ohio gave great advice (thanks for that!) But there are a few troubleshooting steps you can try first. Replace the batteries in your remote with brand new ones and then restart your device. Since you can not easily access the device, press and hold the Select button and the Play button on your remote at the same time until the device restarts. If this step does not work, you would need to unplug the device from your television for a few moments and then plug it back in. I hope this helps!