In the documents app, I can see older versions of documents (pdfs) listed when I select "All", but they do not exist on the Cloud Drive. If I select the older version, I get a download error since they do not exist. Is there a way to remove or sync the docs app so that I only see the version that is currently available in the cloud drive?
This only occurs only my Fire HD 10 (7th Generation). I also have a Fire HD 7 (4th Generation) that does not have this problem.
In the documents app, I can see older versions of documents (pdfs) listed when I select "All", but they do not exist on the Cloud Drive. If I select the older version, I get a download error since they do not exist. Is there a way to remove or sync the docs app so that I only see the version that is currently available in the cloud drive?
This only occurs only my Fire HD 10 (7th Generation). I also have a Fire HD 7 (4th Generation) that does not have this problem.
Thanks in advance,
Keith
Hi Keith Bud,
Welcome to the forum! If you don't need the older versions of the docs, you could try deleting them from your device. Are those older documents in Send-to-Kindle, Cloud Drive or Local Storage?
They are not on my device. They only appear as something that I could download to my device, but cannot because they do not exist on cloud drive. I want to have the device app only show me what I can download and not documents that no longer exist.
Thanks,
Keith
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In the documents app, I can see older versions of documents (pdfs) listed when I select "All", but they do not exist on the Cloud Drive. If I select the older version, I get a download error since they do not exist. Is there a way to remove or sync the docs app so that I only see the version that is currently available in the cloud drive?
This only occurs only my Fire HD 10 (7th Generation). I also have a Fire HD 7 (4th Generation) that does not have this problem.
Thanks in advance,
Keith
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Amazon StaffHi Keith Bud,
Welcome to the forum! If you don't need the older versions of the docs, you could try deleting them from your device. Are those older documents in Send-to-Kindle, Cloud Drive or Local Storage?
Let me know!
Contact Amazon Customer Service
They are not on my device. They only appear as something that I could download to my device, but cannot because they do not exist on cloud drive. I want to have the device app only show me what I can download and not documents that no longer exist.
Thanks,
Keith