Right after my Fire HD 10 (7th gen) updated itself to Fire OS 18.104.22.168 my tablet freezes all of the time when in the video app (video store, streaming video, downloading video, etc). It worked just fine before the update. I think it has something to do with the new configuration of the video store (look and feel). Possibly all of the bugs weren't worked out of the new code before Amazon pushed this update out. Anyone else having video issues? Amazon, will there be a bug fix update out soon? This having to reboot my tablet all of the time is getting really old and annoying. Is there a way to maybe downgrade to the previous version of Fire OS until this is fixed?
I'm having the same issue as paddy1122. I have the same Kindle. A streaming video will stop after 30-seconds or so. This only started after the latest system update. This problem is not related to a specific app. It occurs on any app and Silk. So it appears to be an issue with the system.
That impacts those of use who use subscription video services like MLB.TV.
Is there an option that can be changed to permit videos?
I can verify that the new 10 Tablet I just bought, which is running the latest firmware, plays Video just fine from any source (many) that I select. I might add that it plays exceptionally well for a 99.00 unit (on sale).
I was going to access the realtime assistance link provided in the message above but I cannot replicate the streaming video issues that I was having. I didn't change any options, so not sure what the deal was. But happy that all is well now.
The problem I am having is with the Amazon "video" system - the integrated streaming video store and player (prime video). It happens with downloads (the worst, as downloading freezes up everything until it finally finishes), or streaming; subscribed channels or Prime content. As far as uninstalling this and reinstalling it - I wouldn't know where to start, and I used to be a computer system builder. The only thing I could think of is to factory reset it, which is something I am very loathe to do. I will only consider it as a last resort.
Many intermittent or other issues playing Video on a device are network related, as long as you have a proper player and a good stream of the Video.
What device do you have, what internet in your network, location from your router, what player are you using and what type of video are you trying to watch? All of these play a role in how, if at all, a stream will play.
I can verify that the new $99.00 HD 10 plays video flawlessly ... I do however have a good local network.