Thanks teddygrace. I'll do some more digging. Hopefully I can find the setting somehow as I've gotten used to reading my books using this feature.
Wish I'd been able to ask where the option is but, not having a 9th gen, I wouldn't have been able to answer questions about what I was seeing on the screens.
There are separate sections for Support for Fire Tablet (4th gen & later) & for Fire Tablet (8th & 9th gen). The headings for the 2 are similar & the lists of topics seems to be almost identical except some are in a different order.
Tapping on Read on Fire Tablet (& many of the other topics) in the 8th & 9th gen list goes to a page that has "Support for Fire Tablets Released in 2014 or Later" at the top & presumably means the info is the same for all gens, 2014 thru 2019, OR that the 8th & 9th gen Support pages haven't caught up.
And, that page is obviously not the place to go if you need support for reading on a Fire!
Would using the new Screen Sharing feature help you? CS can actually see your screen - not sure if they can take control of your device - & direct you where you need to go.
That's the old "MayDay" feature that the HDX's had. They can take control of your screen and you just watch it "perform". I have done it with other devices but only if there's no other way to do it. I would rather they talk me through but CS doesn't always believe me when I tell them something!
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There is no such thing as a stupid question!
Corollary -- so long as you read before you post and stay on topic. :)
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I've used the instructions at HowToGeek.com with no issues. The most recent one was a 6th gen Fire HD 8 that I had reset, deregistered and given to her. I did the installation while she was talking to me, and still got it right (although I did install each of the 4 files as I downloaded it, rather than waiting until all were downloaded). The one before that was a few weeks earlier, with the 8th gen Fire HD 8 that replaced the unit I gave here (and which runs Fire OS 6, like your new 9th gen Fire 7).
On a different subject, if you install a micro SD card in your new Fire and get an "incompatible" warning, don't panic. That just means you need to reformat it because the Fire doesn't recognize the format of the card. (Fire OS 6 dropped exFAT support and that is how most cards larger than 32 GB arrive formatted).
you can group apps that you don't want to see into one "folder/icon" by pressing on one and dragging it onto another one, then giving it a name, then adding more to the same icon: I have Games, Junk, etc
I don't think it's possible to put books on the Home page, but all you need to do is tap on the Books icon or tab and you can see them
for Cloud Collections, go to either the Books Icon or the Books tab(the tap on Library) and change the SORT to Collections and you'll see all your Cloud Collections