Perhaps someone can help me... My new Fire HD 10 screen goes dim and then goes black while I'm reading (immersive).. Audio remains active but screen goes black. I tap the on/off button ... home page displayed and swipe up... text is there and audio still playing... back to normal. Displayed a while, then goes black again... Unit is in a case. I saw a post about removing the fire 10 out of the case because of the magnetic lid .. BUT lid is flipped to the back while reading. Unit is fully charged or has at least 85% charge. I have already tried many soft resets... problem still exists.. any suggestions would be greatly appreciated. Thanks
Have you tried adjusting your Screen Timeout setting?
Swipe down from the top of the screen to open the quick actions menu and then tap the Settings (gear) icon. Tap Display, and then tap Display Sleep to adjust the time it takes for your Fire tablet to enter sleep mode.
Hi Alexander.. Many thanks for responding to my problem. I had the sleep display on 5 min. I though about doing this action, but I thought that it was only for inactivity of the fire. However I changed it to 30 min. I'll try it out and get back to you tomorrow. I hope this helps but i don't understand why the tablet goes to sleep. When it goes dark the audio still is active. It should know that the book is up and running... I wish that the screen display have a "never" button. Anyway thanks again...It's on 30 min but I hope it stays on for more that that. I hope this helps BUT when it was on 5 min it was going out every 12 min. or longer ....there was no set time ... Not sure it 30 min will do the trick. it's very frustrating because it's a great tablet ... I really don't want to send it back ... I will keep you informed... it's on 30 min now... let's see what happens..
Hi Alexander.. I set the tablet to 30 min... Tonight after 30min while the audio and immersive book were on... After 30min... the screen went dark... Audio still was working ... the tablet thinks that there is no activity... Again pressing the on/off switch and swiping up shows the books ... still highlighting the sentences .... I wish that there was a "never" button for the display. Sadly this is a flaw in the Fire 10 hd. However perhaps someone on the Amazon team can help.... I think the tablet is working properly ... Thanks for the help..