I have a relatively new FireHD10 tablet that has been working fine. All of a sudden tonight, after being on charge for several hours, it is frozen. I can't turn it off and it won't let me clear the initial kindleunlimited advertisement screen that showed up when I first opened the case...What's going on???
Disconnect it from the charger. Try holding the power button down for forty seconds or so. Ignore any messages. That should force a reboot. If that fails, you've got troubles and it's time to talk to Amazon d directly.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
I have a relatively new FireHD10 tablet that has been working fine. All of a sudden tonight, after being on charge for several hours, it is frozen. I can't turn it off and it won't let me clear the initial kindleunlimited advertisement screen that showed up when I first opened the case...What's going on???
Disconnect it from the charger. Try holding the power button down for forty seconds or so. Ignore any messages. That should force a reboot. If that fails, you've got troubles and it's time to talk to Amazon d directly.
If all else fails, Amazon is 24/7 at https://www.amazon.com/contact-us
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
The 10" has a 1-yr. replacement Warranty.
Go to:
your Amazon Account/Orders
find original Order
on the right hand side should be an option to Replace Device.
Tap that and follow easy instructions.
good luck
Nothing in your life will Change
Until you Change your mind...
When that happens to me , I clean the screen, a build up of finger grease on the up swipe makes it very reluctant to open