My first Kindle lasted exactly 2 years and then would not hold a charge. I got my second Kindle exactly 2 years ago and now it won't hold a charge. I have it plugged in over night and it is at 5 %. I wiggle the connection and it starts to charge but when I let go it quits. It is obviously the connection. I refuse to get another Kindle. It seems they are setup to last only 2 years.
Your post is a bit unclear. Do you have a Kindle e-reader, or a Fire tablet? Not charging and not holding a charge are different things.
If yours isn't charging properly, you might try a different cable. Do you use your device while it's plugged in? Doing so can sometimes loosen the USB port to the point where you can't get a good connection.
I've had numerous Kindles and Fires that have lasted well over 2 years.
and i have 3 Fires and 7 Kindles and none of them have had a problem with charging, even the ones that had an episode of liquid immersion. However, I have had two charging cords/cables go bad and another that did not want to fit into the charging port - I tossed all three and used one from another device
ETA: I do have to admit that i tend to look first and make sure the correct side is up and not try to quickly jam the end of the cord into the port (I winced the first time my husband plugged mine in for me)
I have an 2011 Kindle Fire 7 that is still going strong along with it's charger. Maybe, I have just been lucky, but I do use it most days and never let the battery run down all the way. One thing that I have done is mark the top side of the charging cord connector with a couple of dots of paint (used some Tulip Slick fabric paint in a bright pink), so I always know which way to insert the cord correctly. In fact, I do this with all my charging cords that get pulled in & out frequently. It seems to save a bit of frustration on getting the cords inserted correctly and possibly some wear & tear on the ports. Probably there are other solutions ( you could use bright nail polish to do the same job), but the fabric paint is 3D, so you can also feel if you have the right side facing up. I usually add a couple of dots of paint to whatever tablet or device so that I can find the charging port that it needs to be inserted into quicker also.
Rollback Post to RevisionRollBack
Owner of 2 Echo Dots, 2nd Generation 8" 8th Gen Tablet/show mode dock and one ancient 1st Gen Fire Tablet
If all else fails, Help & Feedback link in your Alexa app > Contact us> Email or Call Customer Service or send Feedback
One has to opine that having this many with the same issue is far more likely to be user error than device failure. Lots of USB cables, including even non-cheap ones can vary in their specs. I've had some very good quality cables fit so loosely after a few uses they won't stay connected.
I've had four Fire Tablets and maybe four Kindles of various sorts with nary a port problem other than sloppy cables from time to time.
I hope Amazon switches to USB-C soon as there is no wrong way 'round for those cables.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.