I also am having problems charging my fire HD 8 7th generation. I have tried different cords and different outlets and can only get 28%. I had to replace my. Hd7 last year for the same reason and am tired of them only lasting 1 year before the battery goes bad.
You can't update Alexa from the appstore - post #11 is wrong.
To date there is no "fix" by Amazon, nor do I expect one. Why? Because the Fire HD8/8th Gen running Fire OS 188.8.131.52 (based on Android 7.1.2) does NOT have the Alexa battery draining issues. I suspect Amazon will just win the war of attrition and keep ignoring what they have messed up. Eventually all NEW generations of Fire tablets will have, at the minimum, Fire OS 6+ that does not have the issue. Clear as mud?
Amazon could surprise me, but I doubt it. They are a corporation and this issue has not caused any concern to shareholders.
We are the losers in this war...
Pirate on the HD8, does Alexa look the same in Manage All Applications > Running & elsewhere as the problem Fires do, but just isn't draining batteries, or is something different?
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"Not everything that can be counted counts, and not everything that counts can be counted." - Albert Einstein (1879 - 1955)
Our technical team has informed us that this issue should now be resolved.
All impacted devices were sent an OTA update on 03/11 to resolve the issue. The Alexa App was updated to version 2.2.261505.0 on all compatible Fire Tablets. If you continue to experience this issue, please check that your Alexa App is on version 2.2.261505.0 by doing the following:
From the home screen, swipe down from the top.
Tap the 'Settings' button.
Under 'Device' settings, tap 'Apps and Games'.
Tap 'Manage All Applications' and swipe left to 'All'.
Tap 'Amazon Alexa'. The version number is located in the top left-hand corner of the screen.
If you are not on the latest version, tap 'Update'.
If the issue persists after the above troubleshooting steps are completed, please contact Amazon Support.
The Alexa software update certainly fixes the problem that started with the update from last November. For the past two weeks I was seeing an expected battery utilization drop of about 5% when my tablet is not in use, which is what it was prior to the November OS 184.108.40.206 upgrade. Two days ago on 04/08/2019, Amazon upgraded my table to OS 220.127.116.11. I now see an over 20% drop in battery utilization when the device is not in use. This is not as bad as the Alexa related power problem but a 20% drop is not acceptable either. I have already talked to customer support and have a formal incident open but I fully expect to receive the same useless help that I got for the first 4 months of the last problem. Apparently Amazon software development didn't learn much from the previous problem and the tablet is having power utilization problems again.
The screen keeps telling me that the media file doesn't exist on this device. Also, the battery drainage has exponentially grown. When I'm on the road I always need to bring my powerbank to ensure I'm reachable for colleagues when working
Mine has been acting really strange. With a full battery, I can watch a YouTube video and suddenly it will be at zero. I plug it in and within a minute it is back to 100%. a few minutes later it does the same thing. It is almost as if it is not recognizing the battery level. I have tried rebooting, forcing the battery to truly discharge to zero before recharging it, different chargers, different cables, a few days rest, but to no avail. Any other ideas?