I'm not Kristen, but 90% of the time batteries are draining like that is because some app is left still running when the person using the device opens another app. I have a card game app that's really prone to that - I have to go back to the start screen of the app instead of just going to my home page otherwise it keeps runing (if it's on the celebratory screen, it kills my battery fairly quickly)
Even if this is true, that is still a software problem with the OS, since the android OS that Fire OS is derived from is specifically meant prevent the apps draining battery if it is only in the background.
Except that when the tablet is continuing to be used the same way and it starts after an OS update, there's not much that can be done. My son could leave his tablet sitting for several days with minimal battery discharge. After the latest update, the battery drained from 100% to 59% in about 6 hours. This was after removing it from the charger and leaving it sitting on the counter. My others son's tablet was working just fine as well. His hadn't updated yet, and lo and behold, his installs the update automatically and has the same problem.
This is 100% accurate. My daughter has used her tablet the same way for the last few months. Now after the update the tablet will completely drain a fully charged battery to 0% in under 48 hours without being used at all.
Our developers are also aware of the issue with battery drain and are actively working on a fix.
Thank you everyone for your continued patience!
It looks like they are aware of issues with battery drain and freetime. Are there more issues with the current version of the OS they are aware of? Is there a way to roll back to the previous version of the OS and stop the automatic update? I can appreciate that there are updates for security reasons as well as to update functionality. However, when it makes the tablet basically unusable with no way to revert to a working firmware/software version, I am unable to appreciate the forced update and lack of rollback options.
On another note, thank you for providing feedback. It is appreciated.
I am also having this issue. I looked to see if we had the current version installed. Its says it is running version 188.8.131.52, which is NOT the current version. I checked for system updates and it says nothing is available (which is weird). I tried doing the manual update to version 184.108.40.206 and it simply won't work. I drop the file from my computer to the fire internal storage, unplug the tablet from the computer, go to system update, and nothing is there. I even hit "check for updates" and nothing comes up. I plug the tablet back into the computer, and the file is gone, no where to be found. I've done the factory reset twice. The first time I did it, I restored. The last time I did it, I chose not to restore. I'm at a total loss on what to do since I cannot get the current update to install. My son is getting super frustrated with this, and frankly, so am I!
Please, would every one who is Me Too'ing in this thread contact Customer Service? Agreeing here sends no message to Amazon, It might make you feel better in a misery loves company way, but your message will not get through to Amazon.
As has been stated in this thread and all the other threads on the same subject, we (we're all customers here) cannot do anything to fix it. We are customers and no one from Amazon's technical or management teams even reads this forum. Every who wants this changed needs to contact Amazon (more complaints = more likely to get changed) by either emailing them at email@example.com or contacting Customer Service (this is not it)
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ETA: complaining directly to Amazon worked quite well in the case or people not being able to read reviews on their devices. Amazon became aware of the problem, a ticket was issued and everyone referenced that ticket number. It worked and some people are already reporting that the problem is fixed
I have been having the same problem with both of my tablets. It actually started before the update. They stopped working when they were not on wifi. It didn't happen often. Now that they changed FreeTime it is happening all the time. The tablets are unusuable until you reset them. Which is a complete pain when you are driving and the kids are fussing about it. It also stops reading the SD cards in FreeTime which is also a pain since I download stuff to SD cards first (SD card has to be popped out and then it won' t recognize the stuff on the SD card in FreeTime until we are back on wifi...but it will on the parent side).
I have put in a complaint with Amazon and I am waiting to hear their response. I am glad that there are others that have already made them aware.
We understand everyone's frustration with this current Freetime issue, and thank you all for your continued patience. Our technicians are actively working on a fix, and the entire moderation team is monitoring for any updates and we will post here as soon as we have more information to share.
I was also just told to do a deregister and re-register and it didn't fix the problem. I would recommend the technicians stop with this recommendation as it didn't work and causes unnecessary work and potential loss.
All three of my kids tablets have been doing this. I don’t know if the recent update is to blame? I’ve checked there are no current updates. They’ve been working great for almost a year and then suddenly they get the message of “Oops there was a problem” the only way to fix it is to restart. That gets old after you’re restarting 3 different tablets 4-5x a day. It’s only on the FreeTime app. Everything else seems to be working fine. Amazon please send a update to fix this.
Just spoke with customer support as I have done the "deregister" and "register" option and reset up the whole dang profile and I'm still having the error. I was told to factory reset the tablet so they can log the issues "in case the issue still persists." Uh, no thanks. We are leaving in 5 hours for a 13hour road trip, I'm not resetting and setting up the whole thing again and downloading all my movies tonight. We will just use the parent profile and complain about Amazon the entire day.. Can't wait
My daughter has been getting this error on her tablet about once an hour, sometimes when she exits an app to try something else, and other times in the middle of playing a game or watching a video. I can't really see what might be triggering it.
I'm really bummed that this had come up, because we'll be traveling six+ hours in the car tomorrow, and the hassle of having her pass the tablet to the front seat, restarting it, logging back in, and then hoping it validates her access to apps when there's no wifi... Ugh. I might just let her borrow my real Android tablet if this keeps happening. Too bad free time isn't available as a standalone app.