We have 3 Alexa devices (Echo, Echo Show, Dot). We are so super frustrated to find that right after the warranty expired (so a year after getting these), 2 out of the 3 started having issues. Our Echo Show has a glitchy, flickering screen that isn't stopping. And our Echo has completely stopped working all together. It will not turn on despite numerous attempts. A call to customer service told us that our options are 1. Buy a new cord (which is sold out) for the Echo in the hopes that that will fix it and 2. Buy a new Echo Show because the glitching screen can't be fixed. We JUST GOT THESE 1 YEAR AGO! Why are we given the only option of here buy new things after both items have issues after only a year. This is unacceptable. I understand the limited warranty, but these items barely made it over a year. Also, Amazon, why the heck would I buy new products if your current ones have such a crap quality that they broke right outside the warranty window. Any advice on what I can do because we are not having it the options laid out for us.
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A call to customer service told us that our options are 1. Buy a new cord (which is sold out) for the Echo in the hopes that that will fix it ...
If it has no signs of life, odds are good the power adapter is indeed the cause of the problem. If you have a multimeter, you could always check the output voltage (which should be 15 volts).
If by chance your Echo Show is a 1st generation model rather than a 2nd, as I recall that uses the same 21 watt AC adapter. (If it says "21W" on the plug side, it is definitely the same one). You could borrow it and test if the AC adapter is indeed the problem with the Echo. (If you have a 2nd generation model, however, it has the 30 watt adapter, which would be a definite no go, as it has a higher output voltage).
Finally, keep in mind you are not limited to the official Amazon AC adapter. There are also compatible 3rd party AC adapters available.