My Echo Show has started reverting to just showing the word "echo" in the center -- no more clock. I have the latest upgrade on the software. I've gone through all the steps to fix this mentioned above. Turning on "Do Not Disturb" didn't work initially, but now the clock is showing again. I just don't know if it will stay this way. No point in having the Show if I can't have the clock displaying all the time -- could have just stuck with the Dot and my old alarm clock.
I would kindly ask you, if you are seeing this problem again that the clock is not appearing how it should be, please reach out to our Customer Service, so they will be able to take a closer look into this.
I am not the only one seeing the return of this problem, and reaching out to Customer Service is just another layer of frustration added to this problem. Turn on/off - Reboot - Reset - Endless thing that have no effect or no chance of fixing this. They just go down the script and solve nothing, and yes I am speaking from experience.
I believe a much better solution would be for you (Doreen) to contact someone with the position to actually fix this. I am grateful for your replies and suggestions but more needs to be done.
At the present time I am telling people NOT to buy the Show product until this huge flaw is resolved. I suspect I am not the only one not recommending these units - (and any lost sales is totally unnoticed by Amazon but the principal matters).
This problem is NOT resolved. It seems to be getting worse. When I try and set it to be on the large clock the setting does not save and defaults back to the small clock. Rebooting doesn’t help either. This is very frustrating.