Iphone 7, up to date software. Have used Alexa app on phone to do video calls and voice calls to Alexa devices with no issues.
Went overseas to UK 2 weeks ago and every time I try to make call the app crashes. Came back to US and same thing is happening.
Have tried all troubleshooting:
- updated phone software
hard and soft reset
- reinstalled app and logged back in
Nothing is working. Please assist. Thank you.
Hello EC59, Welcome to Amazon Digital and Device Forum!
I'm sorry about the trouble you're having with your Alexa app. You mentioned you went overseas, do you have your Amazon account in US or UK? Check your country settings by visiting Manage Your Content and Devices.
To change your country settings follow these steps:
Select Settings. If you are using a mobile device, select the menu icon, and then select Settings.
Under Country Settings, select Change and add your local address.
Below the Change button, there is a statement: "Click here to learn more about other Amazon sites you are eligible to shop, based on your country of residence." Open this link.
Select Learn more, and then confirm your new location under the section "Update your default Kindle Store to Amazon.com." If prompted, enter your Amazon account credentials.
If you have already activated your device, go to the My Devices tab in the Manage Your Content and Devices, and deregister your device. Register the device again using the Alexa app, and then select your country's default language.