I have two kids Echo Dots (and other Echos). My Amazon Music playlists won't play on one specific Echo Dot (Alex's Echo Dot), but they play on all others. Alex's has access to Amazon Music, just not the playlists.
On my laptop, I have checked under Alexa.amazon.com>Music, Video & Books> toggled to the correct device (Alex's Echo Dot)> scrolled down to Music > and see the skill/app My Music Library. I can see my playlists and I can even click online and have the playlist play ON Alex's Echo Dot. However, if I say "Alexa, play my playlist [Friends], she responds "I don't see the playlist [Friends]." I can give the same command to any other Echo in my house and it works.
I've tried a hard reboot of the Echo. I've tried to deauthorize the Echo from my phone, removed it and re-added the device, but all of the settings restored as previous.
I sent an email to Amazon but have not heard back, so I turn to YOU for advice. Thanks in advance!
Kristen G., Unless only using curated playlists is a brand new part of freetime (which would be a horrible move on Amazon's part), that is not accurate. Up until just the last few days my kids were able to play all of my playlists on their free time enabled devices. They could even add songs to the playlists and had created their own. In the last few days they have been unable to play their playlists, unless I start it playing from the app. Even on an echo dot that does not have free time enabled, I have had to change how I ask to get a playlist to play. I can no longer say "Alexa, play Jamie's playlist" or "Alexa shuffle Jamie's playlist" I have to say "Alexa find Jamie's playlist" and even then it is hit or miss. This is really just one of many issues that have been cropping up lately where things that worked yesterday, don't work today. It is very frustrating.
Same problem. I have one echo dot and two kids dots. As of yesterday, only the regular dot can find playlists while the kids’ can not. Previously the kids could find the playlists. (Which they themselves created from their echo dots!) I’ve gone through every permission I can find. What am I missing?