I purchased an Echo Wall Clock for the express purpose of pairing it with a 3rd generation Echo Dot and using it to keep track of timers. Great idea and when it works, it's wonderful!
Unfortunately, the day after setup the clock did not register timers anymore. I went through the setup process again and it worked fine. Next morning, same thing. I have learned that by opening the clock's battery cover, removing one of the batteries for a few seconds, then replacing it and the cover, the blue light on the clock flashes, the hands move, the time syncs, and the unit works fine again. Until the next day. I read through some information online related to connection interruption due to the use of multi-room music, but we do not routinely use that function. If I understand correctly, even if we did, connection should automatically resume once the multi-room music is stopped. I do not know how to verify whether the clock has the latest update, but I recall that it updated upon initial setup 5 days ago.
Resetting this thing every day in order to make it work is getting old. Did I just get a defective unit, or is there a known solution for this problem?
Hey Mac! Happy New Year and welcome to the Forums!
So sorry to hear you're having connectivity issues between your Echo Wall Clock and your Echo Dot - this is certainly not expected from these devices!
Have you tried unplugging and plugging in your Echo Dot or tried different batteries in your Echo Wall Clock? Make sure both devices are using the same WiFi network (2.4ghz, not 5ghz) and check that both devices have the latest software updates by telling Alexa to "Check for software updates."
You're right about the Multi-Room Music, but that should only interrupt any active timers or alarms and should not impact connectivity.
Glad to hear you're otherwise enjoying your Echo Wall Clock! Let us know if you get it working consistently!
First things I tried before looking for help were cycling power to the Dot and changing out the batteries in the clock. The Echo Dot was on a 5ghz network, as were all of the Dots in the house. I swapped them all over to the 2.4ghz network. The Echo Wall Clock does not seem to interface the network directly. At least I do not see any mention of the network in the device's settings, only that it is paired to the Dot. "Battery" indication in clock Settings reads "Unavailable". Is this a future-use heading, or do I have a lacking sensor/transmitter/whatever? "Device Software Version" in clock settings indicates "74". I do not know how to check for a software update, other than that of the Dot itself. I have not ventured into the process of un-pairing / re-pairing the clock.
Now that the Dot is on the lower-frequency network, I will let it ride and let you in a couple days how it made out.
Unfortunately, no lasting success. I was away for a few days, came home to find the clock with the red light on and not keeping time or registering timers. I reset the clock yesterday by removing the batteries as described above. It ran OK yesterday, but I had to reset it again this morning.
I unpaired the clock and re-paired it to the Dot this evening, hoping for the best. It seems to be working again for now. I notice that the blue reset button does not seem to work as expected- it does not seem to do anything. In order to get the clock to reset, I have to remove a battery.
The situation is reasonably frustrating after more than a week of this. Got any additional suggestions on how to make this unit/system function reliably?
Today the timers do not work again, and there is a solid blue light indication on the clock face. The clock appears to be keeping time for the moment. I am getting ready to box it up and return it as defective. Suggestions before I do?
Our apologies for the frustrating situation with your Echo Wall Clock, I hope we can get it up and running again.
You mentioned that you unpaired and paired it again, but you might check this video for all the steps.
I don't have any insight for timers not working beyond the aforementioned conflict with Multi-Room Music playback, and I see anything about a persistent blue light on our Help pages. I will pass both of these on today to see if I can get a better insight.
Thanks for hanging in there - I applaud your patience and persistence!