I've had all of my Alexa devices connected to my vizio tv for a while now and they've worked flawlessly. I went to bed last night by using Alexa to turn off the tv even. I woke up this morning and it's not working now. I unlinked the TV and re-discovered it through the alexa app and it's still not working. I am able to control the tv through my vizio app on my phone, but not alexa. What should my next troubleshooting step be? Thanks in advance for your help.
I have two dots, my phone, and my laptop. All use to work to control everything in the house. They still with on my lamp plugs and light switches. Seems to be just the TV. I can unlink and add devices and it will discover the TV, but it's not controlling the functions on the TV anymore.
I guess Alexa only works with Vizio's that are smartcast enabled. Mines a new display that I've been using since February. You can change inputs, turn on and off, lower and raise volume with the Vizio skill and Alexa. Like I said, it's been working flawlessly until this morning. I've been checking for updates to see if that's an issue but nothing so far.
I was recently having this same problem. It turns out it is an issue with the Vizio TV and not with the Amazon Alexa. I had to disconnect the TV from my Vizio account and start the connection process from scratch. It is now working again. Hope this helps everyone.
I was having the same issue and did what adam823 had done and the issue went away. Until today. The problem started again and it is a royal pain to have to set everything back up and sign back in to all of the apps. Hope Visio fixes this issue soon.
It took me forever to originally register it, ultimately resetting and got it working. Quit working maybe a week later. Reset again (huge pain....enter all accounts again, search for channels....etc). Worked for a few days and done again (Alexa says ok and nothing). Today tried reset 3 times and STILL NOTHING!!!! Unbelievable! Will they notify us if fixed?!?!? Will they fix it?
I have a new Vizio 4K. I set everything up as stated. For a couple days everything worked great. Then all of the sudden everything works except turning the TV on. I can change channels, turn it off, change channels, volume, etc..... Just won't turn it on anymore. I also have re-setup everything except cancelling my Vizio account and creating a new one. Just decided to live with it this way for the time being.
This has to be some sort of bug. I went through and had the same problems just recently . Everything is working fine and then boom nothing works. This sounds software related. The TV shows paired with Alexa the Alexa app controls the TV but The TV doesn’t recognize Commands from the echo. Extremely frustrating.
Mine has now stopped turning tv on or off but works once turned on. Alexa responds "sorry your provider...." Using Sonos sytem with Alexa. If it partially works its software, perthaps a handshake problem?