My Alexa continues to have a spinning blue ring when it's plugged. I've already tried factory resetting it as well as unplugging it and plugging it back in but to no avail. Anyone has any idea about this? Thank you.
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Any replacement or other order amelioration (which might include full or partial refund), beyond the standard return window and 90-day warranty, as indicated on the product page, are at the discretion of Customer Service.
Warranty and service
"90-day limited warranty and service. Optional 1-year, 2-year, and 3-year extended warranty available for U.S. customers sold separately. Use of Echo Dot is subject to the terms found here."