I ask Alexa to open My cloud home, she says found cloud. You can say get info or play music. That's when I get credential error. I enabled on my cloud, says enabled. Enabled Plex also. Got any ideas?
This is confusing. What kind of device are you using to access the Alexa software? An Echo, a Fire, something else?
You enabled what on your Cloud? Is this even Amazon's Cloud you're talking about?
What is Plex and what does it have to do with the Alexa software?
Why are you asking it to "open my Cloud home"? Why don't you just ask it to do what you want it to do like "play song x,y,z" or whatever?
Usually when you get a credential error on electronic devices it means the software needs to be updated.
You posted this in the Fire TV forum. Shouldn't it be in the Echo forum? Unless this really does have something to do with a Fire TV somehow...