Same issue here 7 dots and one echo all randomly lowering volume. Google voice never has this issue. You would think there would be a response from Amazon about this issue by now as many have posted on this.
This same problem appeared about a week ago on all of my Dots and Echos. I am curious how many people are also running the Logitech skill. At this point I don't know if the problem is all Alexa or a combination of Alexa and a particular skill.
Five dots and two full size echos, same problem. Volume will lower itself to some exceedingly low value overnight. Or during the day. We use our echo's as an intercom... not helpful when the one in a particular room has set itself to whisper level.
I wonder if my units are getting volume commands from other users out there. Seems a lot of folks have reported the issue that have multiple devices. WOnderr if we are using common group names or something and that is linked to the issue. Just guessing.
C'mon, Amazon, at least acknowledge there is a problem!
I'm having the same issue. I have only noticed it on my 1st gen echo, I have three dots - they are not exhibiting the issue.
I will try to reset the echo and see if that does anything.
Yesterday I was listening to music from Amazon Music, also from Sirius XM - the volume would drop off within a couple of minutes. I would raise the volume (either via a request verbally or turning the volume ring) then a minute later I could barely hear the songs, I'd do it again and again...
Same issue. It's driving me insane. My wife and I even joke that she's whispering 'ok' back to us sometimes. I wonder if it has something to do with the groups of devices you can make to play stuff on multiple echos? I too have been dealing with this for months and I noticed after that feature was added.
I have the same problem with all my echo devices on 2 different accounts. Playing music via Pandora/Tune in/etc the volume would just go down on its own such that I can barely hear the music. This is a serious problem. Just bought 2 Echo shows and will probably return if this issue is not fixed. I am new to this forum. Does Amazon respond on monitor this forum/thread???
I am having the exact same issue with our Echo. Started a few months back. Won’t even play through a full song on Pandora and it drops to Level 0-1. Amazon, is this a firmware issue? Do we need to factory reset????
Been watching this thread. I have gone to all ends to figure this out. Mute, do not disturb and swapping echos from one location to another. Volume drops. Volume goes up. Mutes. Not there and then there.
As I said I have been watching threads. At what point do I just give up? I can stream from so many things. All my hardware does NOT have to be used with Amazon products. As a matter of fact most of my stuff works better if I just use the device apps instead. Come on Amazon!
I am also having this issue. My echo (gen 1) goes to volume 3 by itself. It can be set above 3 or below 3, the volume will stay where I set it for a few minutes and then go to 3 on it's own. Very annoying. I have also reset it with no change in status. I was going to get another unit, but now that I see this thread, I'll wait for an answer from Amazon.
I came across this thread and thought I'd chime in with another possibility I'm not sure anyone thought of. I just got a refurbished 2nd Gen echo a couple days ago and noticed that the volume does go down after a few hours. Though I haven't had it go down to the point that I couldn't hear it. I don't have any "smart devices" it's linked to, but just the FireTV (got that yesterday and this volume problem came on since the day I had the Echo).
I was thinking that maybe there's something in the firmware or cloud software that will listen to the ambient room sounds (I often keep fans on but not all the time) and then adjusts the volume to compensate? Would that explain some of the volume UP events?
As for volume DOWN events, I am wondering if Alexa gets confused by her own voice so she automatically reduced the volume so she doesn't "trigger" herself? Though I assumed that the mic would mute while she was talking but I was wrong because you can always tell her "Alexa, stop." when she's going on and on during a definition, search, etc. So I think maybe this is a "feature" in the software (or firmware) to keep her from getting confused? Buggy feature I'd say if that is true. It should recognize it's own voice / what it's saying and listen for "Alexa Stop" and disregard all other input, even from it's own voice?
I began to wonder if that was the problem? They should have it at least do volume checks and readjust to what the user set it as if it 'drifts'.
I can sympathize with those who are greatly annoyed by this. I have severe Tinnitus and have a hard time hearing certain frequencies. So when her volume dips too low, I can't really understand her at all.
By the way, I DID reset the Echo last night when I decided to move the speaker to a more central location so I could hear it better (I'm in an apartment and don't want to disturb my neighbors with cricket sounds some of the night :) ).
So far I haven't noticed any dip in the volume but it's only mid-day. We'll see what happens later tonight if by evening she is quieter. It may be that a reset of the device is needed in the case of volume problems? I also had to force stop the app, clear the cache and data, uninstall and reinstall to resolve some issues with the app crashing/stalling and another issue which Amazon Support had me go through the routine again. So I am not sure if that would be at issue.
Like some others, there's nobody in the apartment that would randomly change the volume like that, and despite the walls being thin here, no neighbor has been (to my knowledge) telling Alexa to be quieter. I don't think they really can hear her though the walls, actually.
Just thought I'd chime in my own observations in case it may help with this situation.
I just moved my Echo into a new house and am having the same problem of the volume being lowered until I can barely hear it. Come on Amazon you have a very large and loyal customer base. P,ease address this for them. Is there ever an Echo update?
It's the next day and her volume is still the same, and hasn't raised or lowered on it's own. However, I have NOT adjusted the volume (either by buttons or by voice command) during that time. I am wondering if adjusting the voice buttons makes it go too far or causes this issue? The volume is just right for me at the moment so I don't have a need to adjust volume.
I have just started experiencing this problem with my gen 1 echo. This is a huge issue for a device that is used for so many audible interactions. I have turned the volume up just to have it randomly turn itself down to 1 several times now. At first I thought it was the kids messing with it, but I have since ruled that out. This is something it is doing on it's own. Makes the device unusable. I will try to reset the device and see if that helps, but Amazon needs to address this issue.
I am in support chat and after getting escalated to 5 people, I got ahold of a mediator on the development team apparently!
They KNOW of the issue, and are working as we speak on a fix for it. I do not know (and probably neither do they right now) exactly when the fix will be sent to all devices. It may take awhile (days, weeks, months, not sure right now).
We do not have to do anything in order to receive the fix. Echo devices will look for updates nightly and apply them automatically. The fix will come through in one of the updates.
If you are wondering if you got the updates:
You can also see the software version in the Alexa App - Settings - Select Device - Scroll Down to About and view the device version.