Update: I called Amazon, via the Alexa app, on June 7. At first the guy was trying to tell me that it was a new problem. Then he said that there were only a few calls about it that day. Anyway, they're aware of it, it's not happening to everybody. He had me do a factory reset--didn't help. He offered to have me send it back in. I told him that at that point, I'd be on my 3rd Echo Show. Anyway, he told me to call back in a couple of weeks, he has my serial number down, I have 284 days or something like that left on my warranty and since the call was recorded, he said that I could still be taken care of past my warranty expiration.
To sum it up--if you're having the problem, call in. He couldn't give me a date of when they'd have it fixed. He also tried saying that it was a new issue, it had been resolved and came back, etc. If we're not given an update on this thread or a fix within 2 weeks, I'm going to get mine replaced.
Have had my Echo Show since the end of March. About a week ago, mine started the flickering also. Don't understand why the issue is still going on when comments indicate it has been a problem for several months now. Permanent solution needs to be found now. If it is a first generation problem, I'd rather return mine and get a next generation device.
June 2018. My Echo Show started with the screen flicker. I noticed in this thread that Amazon was actively working on the problem. For how many months? Is this a hardware issue or a firmware issue or a software issue. Amazon, you really need to give us some more information and a reasonable timeframe for resolution. You are a better company than this are you not?
When I see the number of people sharing this problem, (along with mine), I'm really very disheartened. The fact that they are continuing to be sold where there is a known / admitted common fault, which effectively makes the screen, (the main point of having one compared to the other Echo devices), unusable is incredible. I too have tried all the so called 'remedies' without success for more than a day or two at best. Amazon need to tell us more about this than either replacing with other dodgy units, or telling people it's a software fault that they have / will fix. I suspect they are ignoring the issue or it's on the back burner, while they create a new version of the device which they'll then try to sell instead.
I have found that reducing the brightness doesn't actually make it go away, it just makes it less noticeable until you get it almost all the way down. I had this problem even though I did not have the auto brightness on.
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Yes, this a known issue that they are working to get resolved as soon as possible! We appreciate everyone's patience while we wait for updates.
We were provided a few troubleshooting steps we would like for you to try:
Make sure you have the latest software updated - it should be: Latest Software Version: 608490620 To do that: Settings - Device Options - Check for Software Updates
Restart your devices by unplugging the power adapter for about 1 min.
If lines still appear:
Unplug the device from power socket for 3 mins and then plug it back in.
Power on device and allow device to boot up to the Home screen.
If the issue is not resolved following these steps, please reach out to our Customer Service Team to speak to our Echo Tech Team.
Again we thank you so much for attempting these steps and when possible please comment back on this thread and let us know the results you have so others experiencing the same issue have this thread as a guide and reference!
So did you ever find the number to call? Can you post it here? Thanks.
Hi pbrandon12 --
Welcome the the Amazon Digital and Device Forum!
Please use the link provided in my most recent post #73, that is best and safest way to contact our Customer Service Team. Numbers posted in the Forum may not be secure or for Amazon and we want to keep you and other user's safe when reaching out to Amazon!