So disappointed in the quality of this device and the completely unhelpful and downright rudeness of the service team around addressing this issue, I'm replacing all of my devices with Google Home devices. It ***** since I've had several Echo Dots for years without any issues. Nevertheless, after having my Show for only a few months before this malfunction appeared, then being told that it was repaired (after the inconvenience of having to send it back and wait for that repair with no device), it began to flicker again within 7 weeks.
Despite the problem occurring twice on the same device and the issue being clearly inherent in the product itself (as evidenced by the many hundreds of other Show owners that have complained about the same issue and same failed "repairs"), Amazon has refused to refund my money. Personally, I think that's illegal since they know that the issue is not fixable.
Either way, I'm pinging this thread and sharing my experience with some folks that I know at CNET and ZDNET. Maybe some bad press around this issue will save others the expense and hassle -- I'm not counting on Amazon to do the right thing at this point though... some that I spoke with today is Customer Service literally told me that they'll fix the problem again provided that it happens before the 1 year warranty expires, but if the problem persists past that date, it's not their problem.
I'm having the same problem with my Echo Spot. Flickers about ever 2 seconds. Talked with Customer Service rep Kayleen. She sent me to tech support. Talking with tech support now. Azhagu. Let's see if we get this resolved.
Okay, after about 30 minutes in a chat with Azhagu, it's determined that the unit falls under warranty and I'll be sending it back in for warranty repair or replacement. They provided me with a paid UPS shipping label and I just have to drop it off at a UPS pick-up facility. Promise is 5 business days for completed action. I'll follow up when I get the unit back.
So far, it's been a pleasant experience but the fat lady hasn't sung yet. : )
Is there a fix to this problem yet(other than re-booting, checking for software updates, unplugging, toggling on and off the adaptive screen brightness etc)? My device is likely not covered under a warranty as I believe I purchased it several years ago. At this point am I SOL?
I have two echo show first generation. Both have the screen flicker. When it first started, I sent the first one back to have it “looked at or repaired“. Don’t know if they sent me the same one or not but this one is doing it too and another one that I purchased also does it. I don’t think they really care if there is a problem. It’s not like these things are cheap to purchase! You would think they would be more interested in standing behind their product.
Firts of all, I want to give a shout out to Jess O and her team for continuing to work to find solutions. Second. I'm sure it's already been ruled out, and probably way off base here, but, it seems to me that there may be an inherent power issue with these devices. Maybe as simple as the power supply degrading over time and not supplying the appropriate amperage to run the unit at full brightness, hence the "flicker" correction upon either unplugging and allowing to reset, as well as turning of potential power consuming features such as adaptive brightness, and running the unit at half or below full brightness potential. I have some other tests I may try to prove my theory. I will update if I find anything of substance. Just my 2 cents! Thank you for your help!
I have had the same issues- new 1st gen Echo Show in July 2018. Started having flickering screen within about 3 months. Thought it was out of warranty, so just kept unplugging it to reset. Also turned off ambient brightness, turned down brightness level, etc. Had to reset it every week. Then learned through forums that the warranty is one year, so sent the unit back for repair in April 2019. Worked fine until recently (only 5 weeks since “repair”) when screen started flickering again. Unplugging it no longer helps as it starts to flicker immediately upon plugging it back in. Reached out to Amazon via online chat today- had a long and frustrating chat with one rep who offered repair, then replacement for $45, then trade-in (meaning I could get 25% off a new one), then tried to sell me a protection plan! Then he disconnected the chat before anything was resolved! Luckily another rep picked it up, and within minutes had created a replacement order for a new unit to be sent to me at no cost. Looking at the new order, I see it’s still a 1st gen and refurbished- so I don’t have high hopes for it. However, maybe I’ll get lucky and this one will work correctly. My advice- keep working with Amazon to get repairs/replacement. They seem to be trying to make it right, I just think the 1st gen Shows were not a great product in general.
Peg1002 = "My advice- keep working with Amazon to get repairs/replacement. They seem to be trying to make it right,"
Thanks for that information . . .True as long as it still under warranty Amazon will replace it
= " Reached out to Amazon via online chat today- had a long and frustrating chat with one rep who offered repair, then replacement for $45, then trade-in (meaning I could get 25% off a new one), then tried to sell me a protection plan"
Sounds like you got a Bad customer service Representative I would Call and talk to someone about this
Same here I stupidly brought a refurbished one as my 3rd device. I have 1 other show brought new and one spot brought new no issues with these what so ever. Here in the UK. This one worked for about 3 months and the flickering started. It must be a software issue as only does it once the software has booted up. When it's on the loading screen when just turning it on its fine. My point is it has Intel hardware so why can't we go back in updates like a computer that way we could see if it was the latest update. But then also why haven't my other devices done it. This is really annoying and has be thinking about buying from another company next. I brought these as they where the ones with the cameras which I liked the idea of. But seems like amazon have stepped into a world they don't understand and just wanted to be able to compete
But seems like amazon have stepped into a world they don't understand and just wanted to be able to compete
Compete with who? Google Assistant devices with screens didn't come until well after the first Echo Show was introduced.
The first gen Echo Show was first sold on June 28, 2017. The first Google Assistant devices were announced at CES in January 2018, and shipped later that year. It wasn't as if someone else had introduced something Amazon didn't have and they had to rush out a response.
I had all the same flickering with my Spot screen and tried all the solutions. None of these worked. Finally, I decided to contact Amazon and even though it had been 13 mos. they didn't even hesitate to accept a return for a fix. I have many Amazon products Show,Plus, and several Dots all over the house. With such an outstanding Customer Support will continue to buy their products. No, I do not work for Amazon, just Appreciate their support. Thank You..
Long time listener, first time caller...er "poster" I mean...well I bought three Echo Show 1st Gens back in AUG-2018 one for us, one for my mother and one for my in-laws, obviously the point was to keep the family in contact. Both my in-laws' and my mother's devices have the screen flicker; ours works perfectly of course. The in-law's device seems to be better with adaptive brightness off and the screen brightness turned down but my Mom's is just flickering regardless of what is done. Very disappointed that in our sample 2/3 of the devices have the defect. Will try to contact support this weekend and see if they can do anything.