I am facing this issue for the second time! Back in November the issue began and so I had it sent to the Amazon Technician and they ended up sending me a refurbished device. But today I noticed the same issie only after about 2 months from receiving the replacement. And even after following the steps mentioned above still facing the same issue. Originally when I had this issue I didn’t search online. But now that I have I see that this problem is quite common. My question to Amazon is will my 2ND refurbished device have the same issue. What will happen when the issue occurs again and my warranty has ended!
On January 11th Amazon returned my Echo Show after they just reloaded the software. I was promised a new first generation but got my old echo show back supposedly repaired.
Today, February 16th, the Echo Show screen was tearing this morning. So the repair only lasted a little over 1 month. So far, I have only seen the screen tear in the morning but if it plays out as it has in the past, the tear will get progressively worse.
The machine worked great during the one month, but disappointedly it did not last long.
What I noticed was that the software was updated since it was returned to me. The software was 628539120 on January 11th and now it is 628539520. I am wondering if the software update has anything to do with the screen tear.
No matter, I will see if the tear get's progressively worse. If it does, I will demand the refund. Even at 60% it is better than nothing. I do like the concept and would probably invest in a 2nd generation Echo Show.
Clearly Amazon is not addressing this - marking this thread as resolved it a pretty good indication. My reloaded and returned show routinely screen tears.
At this point I leave the scree off more often then not so that I am not annoyed by the faulty and sad product. Its clear they couldn't produce a quality product at this price point and rather than admit that reality they just want to move on to another topic.
I hope to keep bumping this thread until they actually resolve the issue.
Just for the record, I am experiencing this same issue with my Echo Show 1st generation. The device worked well since I first purchased it on 6/9/2018. Flickering began about a month ago. I cannot BELIEVE that the so-called FIX is to unplug it and re-boot. That one is so old it has whiskers. Software is up to date. When I unplugged it (for about five minutes), the device re-booted and the flickering was still there for about a couple of minutes, but it has since disappeared. Don't know how long this will last, but if it comes back, I'll try what another poster suggested, and ask Alexa to turn off the screen, and then on again. It is also difficult to believe that an organization with Amazon's resources cannot resolve this issue, and appears reluctant to even acknowledge that it exists at all. I enjoy the device and will continue to follow this thread in the hope that Amazon WILL eventually find a true resolution to this issue, although I believe that is most likely a hardware problem and would cost them too much to repair or replace all affected units. BTW, I also have a couple of Dots and a Spot, an Echo Input and a Connect, all of which are operating properly. I am NOT going to bother sending this device back to Amazon, as the consensus appears to be that this is to no avail, however I think that it is absolutely unprecedented that Amazon customers should have to troubleshoot and accept this faulty product. I would think they'd have more concern for their brand.
I have an update and a possible solution for those that are OK with a simple daily manual fix.
As I indicated, I sent my Echo Show back to Amazon a second time in January due to the screen flickering issue. I received it back on January 11th. On February 16th the device began to flicker in the morning again. The flickering was getting progressively worse but only in the morning.
Two weeks ago I decided to unplug the device before going to bed. I would plug it back in when I got up in the morning. The flickering stopped. After about 4 days of doing that I decided to do something different. Instead of unplugging the device I just told Alexa to shut off the screen. The screen went entirely black like I had unplugged the screen but the difference from unplugging the device was that I could turn on the screen again merely by commanding Alexa to do something like play a radio station I listen to in the next morning.
There has been no screen flickering since I started that routine. Not sure how long it will work but it is worth a try.
I'm going to attempt @rharron's suggestion from March 7th before I bother to contact support.
I have two Echo Shows that were both bought around the middle of last year (2018). I've already done a replacement device exchange for one of the devices due to this issue - and as of this morning my 2nd device now has the dreaded flicker. I've unplugged it twice today for temporary fixes, but I'm not looking forward to yet another return/replacement exchange so I'm hoping that @rharron's suggestion takes care of the issue.
Well I am unfortunately a not so totally delighted owner of a Echo Show but a decent and fair person hopefully writing something constructive.. Here's how I see things....Alexa is in there somewhere and all my other echo units work just great... But the Echo Show screen flicker is back after the third repair attempt and it's back to point it's almost impossible to read anything....Oh and yes I tried every trick workaround only to find out they are just that.... a trick that does not work for more than a day or two at most... So I chatted with support tonight and that experience was interesting... The response was that I should check back in 5-8 business days and my unit would update and fix itself?? When asked if I could get any further details the agent had not a clue and terminated the chat, now at this point I was not so Happy... So I called the main line and obviously I had a much better experience with a very nice rep that is trying to help and I did not mention the chat experience as I was not going to ruin her day..... Overall I have always enjoyed buying on Amazon and getting to see things on the Show screen was the plus..not the same if you cannot see your stuff guys!!! So my suggestions is simple....if you obviously cannot fix the device it might be a good plan to offer a serious discount for a updated device to those that might just want to give Echo show another try.... A special Prime trade in day for those who want to swap out that Gen 1 Echo Show with the screen flicker for the newer model .... As a side note or matter of reference .... I have my $169 Echo Show with the flickering screen and a $19 LCD picture frame on the same shelf and the 5 year old LCD picture frame is still going strong 24 x 7 and not a flicker ...
Mr Mikey = "So my suggestions is simple....if you obviously cannot fix the device it might be a good plan to offer a serious discount for a updated device to those that might just want to give Echo show another try.... A special Prime trade in day for those who want to swap out that Gen 1 Echo Show with the screen flicker for the newer model "
To quote Jess O Amazon Staff one post above
I am sorry to be the bearer of bad news - this issue has resulted in a ticket being reopened and investigated.
I am so sorry for the inconvenience and we really appreciate your patience. We will continue to monitor it and post any updates as they become available."
= "So my suggestions is simple"
I also suggest you send in feedback VIA feedback as you have already talked to Customer service
Your best path of getting this suggestion acted upon is to send Feedback > For Ideas , Suggestion , Tips , Problems And More =