It is possible you have not yet received the fix , you can check = 'wake word > check for software updates'
Jess's post clearly states that the device itself is updated through the app software on a mobile device(even mentions apple not being ready yet). Maybe I am missing something, but your suggestion, does not make sense. A device that cannot connect to the network, is not going to be able to check for updates.
KevinB76 + "Jess's post clearly states that the device itself is updated through the app software on a mobile device(even mentions apple not being ready yet)."
How do I update my Alexa app?
Sorry Old Age and memory problems , to use to updating the Alexa Devices
To check for updates, go to the app store on your mobile device and search for "Alexa app." If an update is available, tap the Update button. If you don't see the Update button, you're on the latest version of the Alexa app. To learn how to use the app, go to Amazon Alexa App Basics.
Since the app could potentially push an update to the Echo (and apps are OS dependent) I guess I don't get all the griping about the app being a part of the solution ... I mean other than the updated Android-version of the Alexa app not fixing my Echo's refusal to connect and it blanking the Alexa app's setup page when my phone notification pops up to tell me that while I'm successfully connected to the Echo's wifi for setup, that it cannot connect to the internet using that connection.
All you have to do is ask Alexa to update when you're connected to an unhidden network. Updates just fine. No app needed. But still does not resolve the issue. The 1st Gen has always updated on a hidden network and connected just fine before. The Alexa is not dependant on Android or iOS.
I unhid all the networks on my router, power cycled the Echo, ran setup, connected to the Echo, scanned network for broadcasted SSID and the Echo successfully connected, asked it for the time (go to connection test) -> ok, asked it to check for software updates and agreed to wait while it updated itself for 20-30min to software version 631499520 successfully, asked it for the time again -> ok, hid the SSIDs, asked it for the time again -> nope (Dot down the hall answered ok - so network was working), power cycled the Echo again, no connection, went back into orange-ring setup mode, still no connection.
I wanted to provide an update on this issue - This issue is fixed and updates rolled through for those with Android devices - iOS is still pending. I will continue to monitor this and let those with iOS know when the updates have been rolled out.
Thank you again for your patience!
Can confirm. Still does not work.
Un-hid network. Connected echo to network. Updated echo device. Checked for update to android app (none).
Re-hid network. Echo lost connection. Tried manually entering credentials again. Still no connection. Unplugged Echo and router for +30 minutes. Tried connecting to network - unsuccessful. Un-hid network. Echo connected. Re-hid network. Echo lost connection.
Every one of the other network enabled devices in my home is successfully connecting to my hidden network.
Power cycling any device means interrupting the electricity it needs to run so that the device can restart (sometimes automatically, sometimes through initiation with a power button). In the case of the Echo, there is no power button, so I unplugged the Echo, waited 30 seconds and plugged it back in. Some people refer to unplugging (or removing batteries) as a "hard" reset where using a power button alone to turn it off and on would be considered a "soft" reset.
My router does not need to be restarted to toggle broadcasting on or off. In the case of broadcasting, once the change is set, all connections are dropped by the router then all devices are allowed to reconnect based on its new configuration. I was able to confirm the router's broadcasting state using other devices (Windows-based, Linux-based, Tizen-based, Android-based...).
Again, the Echo is the only device I own refusing to connect once broadcasting was turned off. I am using Android-based devices to connect to it - not iOS devices.
The problem is not solved as the moderators have indicated.
Have the same problem with my 2 Gen 1 Echos. Only connects with SSID broadcasting. Wasted a day on this until I found this thread. Now the choice: brick my Echos and stay hidden, use my 2 Echo Dots Gen 2 and stay hidden with terrible sound, or broadcast and use the Gen 1 Echos, that I real like, but are subject to whatever the heck is going on. .
purplemtn -> Thanks for the reminder/clarification of the paperclip reset procedure. I did try that *before* it downloaded the update with no change in behavior, but can try that again when I have time, and when it will be least disruptive to the dozens of other devices in the household. I'm not optimistic as that reset shouldn't clear out much, but it's *something* so I'll report back the results.
The 1st gen Echo was still a great piece of hardware when it was working -- it can locate sound very well, hear very clearly, and the speaker gives great sound. There's not a lot to improve for something that relies so heavily on server-side processing. We enjoyed having early access to ours and it helped build demand and sell a bunch of Echos through our friends and family who got to see ours in action back then (only one couple wasn't thrilled since they already had a daughter named Alexa). It took some time to adjust to the (understandable) differences with the Echo Dots since we had gotten so used to the performance of the 1st gen Echo. It's just been so solid a device needing minimal maintenance attention.
Clearly everything is still working on the Echo hardware-wise, but it's so disappointing and frustrating that such a basic feature (network configuration) has gotten in the way of it still shining while all other Amazon devices connect just fine (even an Amazon Dash Wand!). Meanwhile we're getting more and more comfortable using the Google Home sitting across the shelf from the Echo.
Happy anniversary everyone! It has been three months since the update that broke everything was released.
We've come so "far" in this time:
-Amazon has done nothing to fix this yet or roll back the faulty update.
-We had an announcement from an Amazon rep 16 days ago announcing that a fix was out for Android users that didn't and still doesn't work.
-There is no communication from anyone accountable at Amazon regarding when they will actually fix what they broke.
-Echo phone support isn't even aware of the "fix" announced here and still has nothing they can do other than submitting more tickets that will inevitably be ignored.
-Amazon is still losing credibility daily by not being able to fix a problem that they created in a reasonable time frame.
I guess on April Fool's Day this year, the only fools around here are us customers who were fooled into thinking that Amazon would take responsibility for fixing their own self-created mistakes. Fools for believing that they would address the issue in a reasonable amount of time. Fools for getting our hopes up when the "fix" was announced. Fools for having wasted money on a device that has had no functionality beyond a big cylindrical paperweight for a quarter of a year.
Even worse, I'd rather argue that the real fools should be the ones who release a faulty firmware update and can't fix their own mistake after three months. Ones who are unaccountable for their mistakes and communicate nothing to their affected customers in the form of progress updates towards releasing a fix. Ones who work under management who do nothing but enable their complete lack of accountability.
I stand by what I've said before: Amazon's response to this is pathetic.
Tip: You can ask Alexa to install the latest software update by saying, "Check for software updates."
To download the latest software update automatically:
Make sure your device is on and has an active Internet connection.
Avoid saying anything to your device or using the Alexa app while performing the update.
When the update is ready to install, the light indicator on your device pulses blue, and the device installs the latest update. Depending on your Wi-Fi connection, it can take up to some time to install the software update.
You can manually check for updates by restarting your device, or by saying, "Check for updates." If you're using an Echo device with a screen, swipe down from the top of the screen and select Settings. Then go to Device Options > Check for Software Updates.
Having trouble updating your Alexa device?
Restart your device first to see if this resolves the issue:
On Echo devices, unplug the power adapter, and then plug it back in.
On Amazon Tap, press and hold the Power button for five seconds until the button dims. Then, press the Power button again to turn it on.
On Echo Look, press and hold the Mic/Camera Off button for 10 seconds until the device and light ring turn off, then release the button. Press and hold the Mic/Camera Off button again for about 3 seconds, then release the button. The light ring turns blue as the device reboots.