I have an Echo - also setting up an echo show - both at my mom's nursing home on their wifi signal. I get 14.3 mbps download and 3.3 upload - and a 3ms ping. "Streaming" seems to work fine. Both devices seem to do everything they're supposed to do except neither one will make a phone call out. They acknowledge the request and start the call. On my end the echo show indicates the three dots flashing... It counts seconds - maybe 10 or 14 or so, then disconnects. It never gets to an answering message on the other end. If someone does see the incoming call and they "answer" - neither of us can hear the other. - just soft static, then it disconnects. I'm fairly confident that somehow, it's the "connection" rather than the device (since it's both of them), but what is the issue??? :-(
Since byou are the only "staff" that has responded to me so far, I will reply here and hope to change the subject a bit. I've resolved my connection issues. The IT guy at the nursing home needed to make a hole in the firewall for me. Now, all is good except.... I have the following issues with the same unit:
My mother's Echo Show (which we are dealing with here) along with my echo, and my wife's and my kid's echos are all registered and managed through my Prime Account. I understand that we can all make phone calls with our Echos. When we do, it seems (?) that we are all forced to use the same contacts list...? And, that anytime I open the Alexa App to work with any of the devices, everyone's contact list will be synced and updated with the one in my phone. Is this correct? Is there any way around it? -- And please address this caveat in your answer. There seem to be TWO "contacts lists" in use here. The one that can be called up in the app or on your device, is a list of those people whom Amazon has determined also have an Alexa device in use, i.e., beyond the immediate list of those devices I manage, it lists a few other friends and relatives who have activated the call/phone permissions in their app. That's fine. I can figure out how to block those contacts using the app. BUT there is also the fact that the Alexa app is also accessing ALL of my iphone's contact list and making those names and numbers available to our devices for general phone calling. That would be fine too, EXCEPT that I do not want MY list of contacts on my mothers' (or my wife's, kid's etc) Echos. They have their own desires for who's on their lists. HOW do I manage that??
Finally, in addition, to further complicate (or improve??) the situation, I have purchased an Echo Connect for my mother's use. As I understand it, this will allow her to also receive calls on her echo which will be nice. In addition when making a call via the echo she will no longer have to designate who this call is "from" (it always asks her if it is from "Jean" (herself" or me or my wife or my kid etc...) Great, BUT - we're still left with the same contacts list issues... :-( AND, when I get it installed, I'm also wondering how her Echo Show will differentiate her requests?? If she simply says "Alexa. Call Chuck" (me) How will it know whether to use the internet or her phone line to make the call??
I'm sure you can feel my confusion frustration. :-( Please help... ? Thanks. :-)