Just had this today for the first time. Opened Alexa app on IPad and went to devices to try to connect my turned off Bluetooth speaker. My Echo Dot responded that it could not find the speaker ( as it was off) but then continued to operate normally! Not sure why but maybe this will help someone!
I had the same problem. Did what was told and now it works. But I do agree, if it's not going to work ALL the time I want to send it back. I did pay ALL the money that they asked for me to pay to get it.
Maybe the best solution... back in the box, off to the landfill !!! This issue is addressed in several threads and has been known for years, however, I guess it is not worthy of the Amazon IT support staff to drag themselves away from their conquest of the next "Word of Warcraft" level or the newest version of "Call to Duty" to actually do something incredible from a help desk community... HELP !!!
yes I'm having the same problem everyone else is. I've tried hard resetting it, there's no Bluetooth things set to it, and resetting it either way just fixes it temporarily. if this doesn't get fixed soon I will switch to Google home! I can't believe Amazon is giving so many people the run around. I thought they were a better business then this!
I did some trouble shooting myself and found that the echo is acting like the volume button is being held down when it happens. I can use the phone app to turn the volume back up but it immediately started turning the volume all the way down again. Hope this helps.
Well "disconnect bluetotoh device" doesn't work for me - nor does raising the volume with my app and at least once a day for the two weeks I've owned the device I can say "Alexa" and see the light looking like there's a response but no sound. THE ONLY THING THAT WORKS IS DISCONNECTING IT AND RECONNECTING it after some point. I have factory reset the device twice and deregistered the device aplenty.
So this is a BIG for which Amazon doesn't give a rat's ass seeing the two years of discussion.
I get it Amazon just build the device and let the users sort out which ones don't work.