Same issue here, 1st gen echo. It will randomly shut off the speakers. No bluetooth connected so thats not the issue for me. I tried a full reset but it still did not fix the issue either. Im thinking amazon knows this issue by now and fixed it with their 2nd or 3rd gen echo, but cannot or will not fix it for 1st gen due to it being a hardware issue. Hopefully they will take responsibility for it and replace the units that are having issues with a newer generation unit, doubtful but we will see.
I'm having the same issue, too. Extremely frustrating to be resetting my echo all the time.
I"m currently on software version 608488620, SN 90F008187123064V. Live everyone else, I've done the whole unplug/plug and hard reset (5x). I'm thinking maybe this is related to a software update? I wonder if it can be rolled back to a past version to see if the problem continues?
Hopefully someone can fix this. I don't like purchasing something for it to daily less than a year later.
Same exact issue here. Ask a question and light ring goes on but no sound. Reboot and it works for a day, then back to the same issue. It worked fine for almost a year, no network changes. Google home works fine.
Problem started for me around mid-April 2018? Not sure if an update was pushed, something definitely changed.
I'm so sorry this is happening! We'd love to assist with this technical issue, but as a quick reminder, you're not contacting Amazon directly by posting here. This is a public forum where customers assist other customers with issues relating to Amazon devices and digital content. Contacting Customer Service here is the best way to report ongoing issues directly. Moderators here in the forums don't have access to the system to report on such issues to assist further.
The more people that report the issue through Customer Service and technical assistance then that lets the proper departments know there may be an emerging issue happening. We want your Echos working as expected for sure! Any peer that has found a resolution please post here and if I get any information or alerts on my end I will also post here to keep us all informed.
You all are the best!
why not the other way around? Ask the right people at Amazon to access this thread? Much easier IMHO....it's all here, written on 3 pages.
the solution is to get it replaced with a newer generation.
I’m having the same issue, only resolving temporarily by disconnecting and reconnecting. As I use the echo mainly for listening to music, this issue does appear to be a fundamental software flaw. Has anyone managed to get this resolved? Is it time to ditch all things amazon and go Google?
From my understanding, the issue is only with the original Amazon Echo. What model do you have? I also have a Google Home -- in the same room as the echo, in fact. It has yet to require rebooting. It does, however, have a higher accidental trigger rate and has a harder time hearing you when it is playing music. It is entertaining to ask them both the same question and see how they respond.
1st Gen. Amazon customer service no help what so ever. As mine is more than 12mths old offered me 15% off a new one! Wouldn't give me the number of cases they have had with the same fault. This is obviously a design or software fault that they should be taking some responsibility for. I'd prefer not to go Google so may just see if adding a bluetooth speaker works, that way it might help identifying if it is hardware or software related issue.
Must say I'm very dissapointed at the attitude of Amazon customer services :-(
I'm in the same boat. First gen echo. Reboot fixes it for about a day. A reset seems to last a couple of days longer than that. But the problem always returns. Technical support was very friendly but couldn't fix the problem and since I'm a couple of months out of warranty all they could offer was a 15% discount on a new echo device. Pretty disappointing considering how much money I spend with Amazon annually.
Same problem here. First gen and it stops every day or two. This is not a reliable product and I feel rather cheated actually... since my son spent his allowance savings to buy this for my wife and I last Christmas. Amazon should refund everyone’s money here! Bad product!
I have read through the thread and can summarize the issue we all seem to be experiencing;
1) This happens with the original Echo. Not the Dot nor newer units.
2) It goes away if the device is rebooted, but then reoccurs, often within <24 hours.
3) Sometimes it occurs after a song. In my case when I ask for a playlist it only plays one song then kaput. After a day of inactivity this often goes away.
I have also noticed that there seems to be a location influence. I have four Echo devices. The one in my bathroom was the one most often having difficulty. I swapped it with the one in my mancave. I still had *very* frequent problems with the one in the bathroom even though it had been swapped - and the one in the mancave (that had formerly been in the bathroom) behaved much better! Interestingly, there is another Echo in the room adjacent to the bathroom (Livingroom) and against the same wall - only about 8" of drywall, studs and air separating them. When I moved the one from the Livingroom to a different wall this seemed to help reduce the frequency of dropouts. Meanwhile the Livingroom Echo was unaffected by the proximity of either Echo device in the bathroom. (though it still has occasional drop outs)
My current workaround has been to get smart-switches and use my WINK home automation every morning and afternoon automatically "turn it off and back on again" (to quote my favorite tv series) This has been an adequate solution for all of them - so long as I don't have the bathroom one sharing the same wall as my Livingroom one... I only wish Alexa wouldn't say 'Hello' every morning at 6 am.
I should add - I don' t own any Bluetooth speakers nor do I use Spotify, Pandora or any other music service except Amazon Music. I have four first gen Echo devices and two Echo DOTs. The DOTs are problem free.
Same/similar issue - Echo gen. 1, black, purchased in 2015 and now that the warranty has ended so did the Echo. I started to notice a few months ago that Echo was shown as snoozing when I'd check the devices in my Alexa app. I don't use this particular device often so I figured that might be the reason, but I found it difficult to wake up. I also have a couple Dots and the Echo Show, Fire TV and a couple Fire TV sticks and those are working just fine. The Echo is not paired with any bluetooth device and its only used to occasionally play music from my Prime library. Yesterday I was checking the app devices again when I saw it was snoozing and tried to wake it up but it didn't respond. I unplugged/plugged to restart and got the blue ring and just about the time I expected to hear a start-up tone or Alexa saying hello, I heard a pop. I tried/failed that several times, always hearing the little snappy pop, like a short was occurring in the sound. Then I reset it at the bottom, noticing the top of the unit was quite warm then, and when it finished the set-up, all light rings worked like it should and I heard that little pop at the same time my app told me I was all set-up okay now and I could ask Alexa a question. There was no light ring or response from Echo. I tried it again and same thing happened. It was obvious that it would try to make a sound, then popped, and it doesn't wake up when I try - not even a blue ring.
I just sent an email to Amazon via the feedback form regarding this problem. If they respond, great, but if not, I will not be using their phone or chat support. I have very little time to spend working on these mysteries and I'd rather just buy another Echo Show or Dot, or possibly look into Google, than let it take up my time now, and as I said, the warranty has ended so they are actually off the hook and it's just not worth my time to fight it. Having 30 yrs of experience with technology dying or becoming useless after 3 years, part of me is accepting the situation - I've learned when you are one of the first to jump in on the first new piece of technology you become the guinea pig or beta tester and should be ready to live with updates, upgrades, headaches and losses. But in this situation, with so many reporting this same problem, I'm very disappointed in Amazon who should at least send its first Echo customers a notice, work on an upgrade or offer some sort of solution to customers who are experiencing the problem. I wouldn't be half as upset if they would have. I was tearing out my hair yesterday and even blamed my husband or the cat for possibly damaging it somehow when I wasn't looking (lol!) ... and then I found this forum. Thank you all for sharing!
I waited long enough for a response from the feedback form and not a peep. I have returned to the product page and updated my review dropping from 5 to 2 stars, and hesitated because I really wanted to drop it to 1, but as I said in my previous post, I know the consequences of being the first to jump on board with a new device that depends on the net and will accept this situation. The product page shows Echo 1 is no longer available, but used models are still being sold, and those are getting a few angry reviews in the last few days. I have decided to purchase another Dot and only the newest generation of those, and will wait till they go on sale - at least if it dies in 3 years, I'll feel I got my money's worth. Thanks again folks for sharing your same issue, as this absolutely helped my decision.
Same problem here, no sound , I have tried resets etc. 1st gen echo. It was working then poof all of a sudden just stopped. Its not touched, just sits, and its volume is modest before at most. I know it can "hear" me as it shows the questions I ask on the app. I suspect its a software update of sorts that caused the problem, but would a rest not resolve the issue?
So, I've had the exact same problem- out of the box! Mine has never made a peep but my Echo clearly hears me as what I've asked Alexa to do shows up in my app. I just have no sound. I had very limited time to look at it last night but I did try to update to the most current version, not sure if I have the most current or not but that did not fix the problem over night. Same issue this morning. I'll be contacting customer service this evening but it doesn't look like it's going to go well!