I suggest you to restart your device first and see if it resolves your problem.
To restart your device, unplug the power adapter from the back of the device or from the wall outlet. Then, plug the power adapter back in.
To reset your Echo device:
Use a paper clip (or similar tool) to press and hold the Reset button. You can find the Reset button at the base of your device. After you press and hold the Reset button, the light ring on your Echo device turns orange, and then blue.
Wait for the light ring to turn off and on again. The light ring then turns orange, and your device enters setup mode.
Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon account. To learn more, go to: