This happens to me every few morning after using the alarm function. Alexa is driving my family crazy. she is supposed to be helpful in this obviously only slows down our morning and drives everyone nuts.Amazon please fix this!!!
There is NO one from Amazon (Except Moderators) who is a member of this forum in a Official capacity.
To quote Jess O Amazon Staff
''I apologize that you all are experiencing this issue - I have been looking into this issue for everyone!
Please DO NOT reset the devices, please call into our Echo Tech Team so they can pull the logs from the device to research this issue further! If you have reset the devices, and the issue is still presented, you will need to call in as well (let them know you reset the device) - please use this link to contact our Support team: Customer Service''
I have been having the same issue with my alarm recently. So when My alarm goes off it sounds with the Grand Tour alarm like its suppose to, but when told to snoose it does snooze the alarm but the default echo alarm sound continues until I unplug the echo and reset.
The trick seems to be, use the phrase "Alexa stop alarm". Alexa appears not to recognize "timer" but does respond to "alarm" even when it is a timer that is sounding. Tried everything else first including a full reset.